IT Service Management Overview ITIL & ISO 20000 (v2011)

Course Description

This course provides introduction of IT Service Management concepts and basic requirements, both ITIL v3-2011 and ISO 20000-2011. Delegates will learn the differences between the old version and the latest version, as well as find out their challenges and benefits.

Duration : 3 Days (9:00 - 16:30)

Fee : 17,900 Baht exclude VAT (Early Bird 15,900 Baht  exclude VAT)

(Fee includes Course Material + Coffee Break and Lunch)

Instructor: Khun Piya Chiewcharat (See Profile >> Here)

• Consulting Manager & General Manager Pholsiri Consults & Services LTD
• Instructor for IT Service Management based on ISO 20000
• Instructor for ITILv3 Foundation and ITIL v3 Intermediate
• Instructor for Project Management based on PMP and PRINCE2
• Instructor for IT Risk Management
• IT/Business Consultant

Training Date

• 2 - 4 May 2018         
• 26 - 28 September 2018

Training Venue:  Skulthai Surawong Tower (Near MRT Sam Yan Exit 1) >> See Map

Who Should Attend

• IT Manager
• IT Process Improvement
• IT Department Head
• Service Manager
• Those who would like to develop IT Service Management in your organization

Benefits  

• Understand the concept of IT Service Management
• Understand how IT Service Management help develop your organization
• Learn the IT Service process mapping and how to identify roadmap
• Recognize the challenges and benefit of IT Service Management

Course Outline:

• Introduction of IT Service Management
• History of IT Service Management – ITIL and ISO/IEC20000
• ITIL – The Good Practice Framework
• The Service Life Cycle - Introduction
• Service Strategy (SS)
• Service Portfolio Management, Finance Management, Business Relationship Management, etc.
• Service Design (SD)
• Service Level Management, Capacity Management, Information Security Management, IT Service Continuity Management, etc.
• Service Transition (ST)
• Change Management, Release and Deployment Management, Knowledge Management, etc.
• Service Operations (SO)
• Incident Management, Problem Management, Event Management, etc.
• Continual Service Improvement (CSI)
• Deming Cycle, CSI Model, KPI&CSF, etc.
• ISO/IEC20000 – The Service Management Standard
• Service Management System
• Design and transition of new or changed services
• Service Delivery Processes
• Resolution Processes
• Relationship Processes
• Control Processes
• Process Mapping
• Benefits and Differences
• Which one is suitable for your organization?
• Roadmap idea

Online Registration >> HERE

Payment Condition

Payment may be paid in full or 50% deposit at least 7 days prior to the start of the course. The payment could be paid by the following methods

1. Account transfer to "IMC Institute" Saving account no. 616-2-07327-1 , Kasikorn Bank, Sathorn Square Branch.

or

2. Cheque should be made payable to "IMC Institute"

Notes:

In case you choose to pay 50% deposit, we would request the remaining 50% to be paid at the registration desk before the beginning of the course.

Contact Person :

           For more information, contact our course coordinator on:

Ms.Kwanhathai Thavornpong / Ms.Sunisa Kamhangwaratit

Mobile: 087-593-7974, 088-192-7975

Tel:  02-233-4732

E-mail: kwanhathai@imcinstitute.com/sunisa@imcinstitute.com /contact@imcinstitute.com